{"id":1994,"date":"2019-11-20T13:50:19","date_gmt":"2019-11-20T19:50:19","guid":{"rendered":"https:\/\/miscelaneoscom.com\/conoce-mas\/?p=1994"},"modified":"2019-11-20T13:50:19","modified_gmt":"2019-11-20T19:50:19","slug":"las-ventajas-desventajas-los-chatbots","status":"publish","type":"post","link":"https:\/\/miscelaneoscom.com\/conoce-mas\/desarrollo-webmovil\/las-ventajas-desventajas-los-chatbots\/","title":{"rendered":"Las ventajas y desventajas de los chatbots"},"content":{"rendered":"<p>[et_pb_section bb_built=\u00bb1&#8243; admin_label=\u00bbsection\u00bb transparent_background=\u00bboff\u00bb allow_player_pause=\u00bboff\u00bb inner_shadow=\u00bboff\u00bb parallax=\u00bboff\u00bb parallax_method=\u00bboff\u00bb padding_mobile=\u00bboff\u00bb make_fullwidth=\u00bboff\u00bb use_custom_width=\u00bboff\u00bb width_unit=\u00bbon\u00bb make_equal=\u00bboff\u00bb use_custom_gutter=\u00bboff\u00bb custom_padding_tablet=\u00bb50px|0|50px|0&#8243; custom_padding_last_edited=\u00bbon|desktop\u00bb][et_pb_row background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb background_size=\u00bbinitial\u00bb][et_pb_column type=\u00bb4_4&#8243;][et_pb_text background_layout=\u00bblight\u00bb text_orientation=\u00bbcenter\u00bb use_border_color=\u00bboff\u00bb text_font=\u00bb|on|||\u00bb text_font_size=\u00bb20&#8243; background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb background_size=\u00bbinitial\u00bb module_alignment=\u00bbcenter\u00bb _builder_version=\u00bb3.0.101&#8243;]<\/p>\n<div style=\"font-family: BebasNeue; font-size: 33px; color: #1f685c; text-align: center; line-height: 30px;\"><b>Las ventajas y desventajas de los chatbots<\/b><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb background_size=\u00bbinitial\u00bb][et_pb_column type=\u00bb1_2&#8243;][et_pb_text background_layout=\u00bblight\u00bb text_orientation=\u00bbjustified\u00bb use_border_color=\u00bboff\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb background_size=\u00bbinitial\u00bb _builder_version=\u00bb3.0.101&#8243; text_font_size_last_edited=\u00bboff|phone\u00bb text_font_size=\u00bb17px\u00bb]<\/p>\n<p><span style=\"font-weight: 400;\">El chatbot proviene de la palabra bot, \u00e9ste es un software que intenta entender las necesidades de una persona a trav\u00e9s del lenguaje natural ya que aprenden de las personas, lo que les ense\u00f1a a estar parcialmente preparados para tener una conversaci\u00f3n con un humano. Sin embargo, hay ciertas cosas en las que todav\u00eda no pueden equipararse a un ser humano real; algunas de las plataformas m\u00e1s conocidas que permiten agregar programas de inteligencia artificial (chatbots) son: Facebook, Messenger, Slack y Telegram.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El funcionamiento de los chatbots se puede dividir en 2 tipos:\u00a0<\/span><\/p>\n<p><b><i>Ruled-Based bots<\/i><\/b><span style=\"font-weight: 400;\"> con opciones de respuesta r\u00e1pida y una entrada de texto m\u00ednima y los<\/span><b><i> Al Bots,<\/i><\/b><span style=\"font-weight: 400;\"> capaces de analizar un conjunto de par\u00e1metros y entender cu\u00e1l es la intenci\u00f3n del usuario y reaccionar de acuerdo a ello.\u00a0<\/span><\/p>\n<p><b>Ventajas<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Est\u00e1n disponibles las 24 horas al d\u00eda durante los 365 d\u00edas al a\u00f1o.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ahorra tiempo respecto a la interacci\u00f3n con empleados, clientes u otros usuarios.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pueden recolectar datos mucho m\u00e1s r\u00e1pido.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Acumulan el conocimiento que reciben y se vuelven m\u00e1s inteligentes y flexibles despu\u00e9s de cada conversaci\u00f3n con el cliente.<\/span><\/li>\n<\/ul>\n<p><b>Desventajas\u00a0<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Si el chatbot no puede ofrecer una respuesta y no hay presencia humana, el cliente puede sentirse frustrado e insatisfecho.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Siempre se est\u00e1 expuesto a tener p\u00e9rdida de datos de los clientes.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No a todos los usuarios les interesa hablar con un chatbot y prefieren hacerlo con personas reales.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">No puede interpretar el sarcasmo a los estados de emoci\u00f3n de los usuarios que interact\u00faan con ellos.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">La tecnolog\u00eda del chatbot puede ser muy \u00fatil para tu empresa, optim\u00edzalo y experim\u00e9ntalo en tus p\u00e1ginas web y redes sociales. <\/span><a href=\"mailto:agencia@miscelaneoscom.com\"><span style=\"font-weight: 400;\">agencia@miscelaneoscom.com<\/span><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243;][et_pb_image src=\u00bbhttps:\/\/miscelaneoscom.com\/conoce-mas\/wp-content\/uploads\/2019\/11\/11-Notas_5-03.jpg\u00bb show_in_lightbox=\u00bboff\u00bb url_new_window=\u00bboff\u00bb use_overlay=\u00bboff\u00bb align=\u00bbcenter\u00bb force_fullwidth=\u00bboff\u00bb 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text_font_size_last_edited=\u00bboff|phone\u00bb text_font_size=\u00bb17px\u00bb] El chatbot proviene [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1996,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"categories":[25],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Las ventajas y desventajas de los chatbots | Miscel&aacute;neos Comunicaci&oacute;n<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miscelaneoscom.com\/conoce-mas\/desarrollo-webmovil\/las-ventajas-desventajas-los-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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